Troubleshooting
Noshow reservations and short guideline how to delete / edit them in HotelTime4.
Thu, 5 Nov, 2020 at 10:59 AM
Continue with quick check: 1. If did you apply discount or did you post negative items, there should match also the VAT charges. That means, that VAT sh...
Wed, 21 Oct, 2020 at 3:24 PM
That could happen, HotelTime creates reservation exactly, how is it delivered from ChannelManager, however system will not allowed you to check-in when ther...
Wed, 21 Oct, 2020 at 3:10 PM
Are you trying to check-in reservation and system warns you it is outside of arrival date? Settings is optional, have a look on video.
Mon, 12 Oct, 2020 at 10:16 AM
Are you trying to create reservation and system warns you "email address already exists"? Have a look on the settings and how to choose the right...
Mon, 12 Oct, 2020 at 9:44 AM
Are you trying to create reservation and you cannot finish this operation? There could be some restrictions on RateCode to select partner, some mandatory fi...
Mon, 12 Oct, 2020 at 9:42 AM
You cannot check-in room? There are missing guests or their profiles are incompleted. Have a look, how to finished their profiles and what restrictions are ...
Mon, 12 Oct, 2020 at 9:41 AM
Are you trying to check-in reservation and system warns you, the room is not inspected. Have a look, how to fix it and where is this restriction set up in s...
Mon, 12 Oct, 2020 at 9:41 AM
Are you trying to create reservation and system warns you "Guest count exceeded"?
Mon, 12 Oct, 2020 at 9:39 AM