Troubleshooting

No-show reservation - how to delete room in the past
Noshow reservations and short guideline how to delete / edit them in HotelTime4.
Thu, 5 Nov, 2020 at 10:59 AM
Cannot check-out reservation with 0 balance?
Continue with quick check: 1. If did you apply discount or did you post negative items, there should match also the VAT charges. That means, that VAT sh...
Wed, 21 Oct, 2020 at 3:24 PM
Do you have a guest duplicity in reservation from ChannelManager?
That could happen, HotelTime creates reservation exactly, how is it delivered from ChannelManager, however system will not allowed you to check-in when ther...
Wed, 21 Oct, 2020 at 3:10 PM
Check-in error - outside of arrival date
Are you trying to check-in reservation and system warns you it is outside of arrival date? Settings is optional, have a look on video.
Mon, 12 Oct, 2020 at 10:16 AM
Creating reservation - email address already exists
Are you trying to create reservation and system warns you "email address already exists"? Have a look on the settings and how to choose the right...
Mon, 12 Oct, 2020 at 9:44 AM
How to close post master?
Close or settle the post master.
Mon, 12 Oct, 2020 at 9:43 AM
Creating reservation error - RateCode is locked, reservation can't be zero
Are you trying to create reservation and you cannot finish this operation? There could be some restrictions on RateCode to select partner, some mandatory fi...
Mon, 12 Oct, 2020 at 9:42 AM
You can't check-in the room - guest profiles or data are incompleted
You cannot check-in room? There are missing guests or their profiles are incompleted. Have a look, how to finished their profiles and what restrictions are ...
Mon, 12 Oct, 2020 at 9:41 AM
You can't check-in the room? The room isn't inspected
Are you trying to check-in reservation and system warns you, the room is not inspected. Have a look, how to fix it and where is this restriction set up in s...
Mon, 12 Oct, 2020 at 9:41 AM
Creating reservation - Guest count exceeded
Are you trying to create reservation and system warns you "Guest count exceeded"?
Mon, 12 Oct, 2020 at 9:39 AM