Troubleshooting

Cannot check-out reservation with 0 balance?
Do a quick check: 1. If did you apply discount or did you post negative items, there should match also the VAT charges. That means, that VAT should equa...
St, 21 Říjen, 2020 at 3:19 PM
Do you have a guest duplicity in reservation from ChannelManager?
That could happen, HotelTime creates reservation exactly, how is it delivered from ChannelManager, however system will not allowed you to check-in when ther...
St, 21 Říjen, 2020 at 3:10 PM
Check-in error - outside the arrival date
Are you trying to check-in reservation and system warns you it is outside of arrival date? Settings is optional, have a look on video.
Po, 12 Říjen, 2020 at 10:16 AM
Creating reservation - error Guest count exceeded
Are you trying to create reservation and system warns you "Guest count exceeded"?
Po, 12 Říjen, 2020 at 9:39 AM
Creating reservation - error Room count exceeded
Are you trying to create reservation and system warns you "Room count exceeded"?
Po, 12 Říjen, 2020 at 9:34 AM
Creating reservation in error - email address already exists?
Are you trying to create reservation and system warns you "email address already exists"? Have a look on the settings and how to choose the right...
Po, 12 Říjen, 2020 at 9:33 AM
Closing post master
Close or settle the post master.
Pá, 9 Říjen, 2020 at 4:59 PM
Creating new reservation - no RateCode appears
You are going to create reservation and no RateCodes are appearing in the RateCode list? Have a look, what needs to be fixed.
Pá, 9 Říjen, 2020 at 10:50 AM
Creating new reservation in error - RateCode is locked, price cannot be zero
Are you trying to create reservation and you cannot finish this operation? There could be some restrictions on RateCode to select partner, some mandatory fi...
Pá, 9 Říjen, 2020 at 10:49 AM
Check-in error - guest profiles or data are incompleted
You cannot check-in room? There are missing guests or their profiles are incompleted. Have a look, how to finished their profiles and what restrictions are ...
Pá, 9 Říjen, 2020 at 10:49 AM