Customer support zone

Did you settle the reservation with the wrong payment? Have a look, how to fix it.

Are you trying to check-in reservation and system warns you, the room is not inspected. Have a look, how to fix it and where is this restriction set up in s...

Are you trying to create reservation and you cannot finish this operation? There could be some restrictions on RateCode to select partner, some mandatory fi...

Are you trying to create reservation and system warns you "Guest count exceeded"?

Noshow reservations and short guideline how to delete / edit them in HotelTime4.

Do a quick check: 1. If did you apply discount or did you post negative items, there should match also the VAT charges. That means, that VAT should equa...

That could happen, HotelTime creates reservation exactly, how is it delivered from ChannelManager, however system will not allowed you to check-in when ther...

Are you trying to check-in reservation and system warns you it is outside of arrival date? Settings is optional, have a look on video.

Are you trying to create reservation and system warns you "Room count exceeded"?

Are you trying to create reservation and system warns you "email address already exists"? Have a look on the settings and how to choose the right...