Customer support zone

News 20

• Concierge modul - invoice sent by email automatically
• Recipe foodcost list
• Germany - VAT rate change
• UK - VAT rate change
• HotelTime - Online payments

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FAQ 4

• Follow on important updates
• Newsletter - signup form
• TeamViewer 10 - remote help
• Register on Customer support zone

Year End & Sequence numbers 1

• HotelTime 4, Year End & Sequence numbers

Troubleshooting 21

• No-show reservation - how to delete room in the past
• Cannot check-out reservation with 0 balance?
• Do you have a guest duplicity in reservation from ChannelManager?
• Check-in error - outside of arrival date
• Creating reservation - email address already exists

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Explore HotelTime 7

• Splitting invoice
• Explore Housekeeping report
• Printing mode - choose your invoice template
• Customize your view of HotelTime
• Partial use of Deposit

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Explore Vento 8

• Vento - new stock item
• Vento - stock release
• Vento - stock state report
• Vento - new recipe
• Vento outlets

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Explore Libero 5

• Libero - rooms and employees availabilities
• Libero - services and products, prices
• Libero - users and user rights
• Libero - editing reservation
• Libero - new reservation

HotelTime tips & tricks 15

• Splitting invoice
• Housekeeping report - basic
• Create group reservation
• Printing module, customize your invoice template
• Rate code - expected payment method

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Vento tips & tricks 3

• Bulk edit recipes
• Foodcost and current stock price
• Recommended hardware catalog

Automation 7

• Check-in kiosk
• Online payments
• Accounting filled from the system - Automatically!
• Less filling in registration cards - ID reader
• Extra services sold through channelmanager D-Edge

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HotelTime - Operations 14

• Property informations and bank account setup
• Working shifts module
• CRM - Birthday wishes email
• Outlets - book parking or small training room
• Maintenance - rooms out of order

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HotelTime - Reservations 22

• About settlement posibilities
• Check-out and take a payment - Account Settlement
• Create invoice
• Account routing
• Transfer and split items

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HotelTime - Pricing 3

• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode default settings for fixed beds

HotelTime - Reports 26

• Room night statistics
• Phone calls list
• Manual postings report
• Forecast by day
• Forecast by partners

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Settlement 1

• Owner change, VAT payer change

Users 1

• User rights - all you need to know

Vento - stock 14

• New stock item
• Stock operational balance
• Cool feature - transform items
• Cool feature - merge products
• Income - new receipt

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ePOS - sale 16

• Table selection and order creation
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?
• How to send a spend to guest hotel account

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Vento hardware 2

• Printers
• Terminal, ePOS station

Users 2

• User rights for stocks / outlets
• Complete list of user rights in Vento

Reporting 17

• Why do I have differences between payments and sales?
• Closure list
• List of permanent accounts and their purpose of use
• List of employee accounts and their purpose of use
• VAT report

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Vento videotutorials 10

• EOD - Vento closure
• Vento users
• ePOS basic operations - cancel order
• ePOS basic operations - send order and pay
• Outlets

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Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Libero - Reservations 5

• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement
• Check-in service

Libero - Operations 5

• Retail
• Cash book
• Daily operational report
• Apply gift voucher
• New Gift voucher

Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Libero users
• Services and products
• Rooms availabilities
• Employees availabilities
• Edit reservation

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Confero updates 1

• 1.4.0 Confero new version