Customer support zone

News 30

• HotelTime upgrade - needs your attention
• 2022 - Webinar: Pricing, bookings, OTA's
• UK - VAT rate change effective from the 1st of April
• 2022 Webinar Front Office and housekeeping
• Customer Success Program

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FAQ 5

• How to book consultation?
• Customer Success Program
• Register on Customer support zone
• Follow on important updates
• TeamViewer 10 - remote help

Troubleshooting - video 21

• No-show reservation - how to delete room in the past
• Cannot check-out reservation with 0 balance?
• Do you have a guest duplicity in reservation from ChannelManager?
• Check-in error - outside of arrival date
• Creating reservation - email address already exists

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All about Reservations 16

• Step 1 - Creating Single Reservation
• Step 1 - Creating Group Reservation
• Step 2 - Confirmation and Deposit payment
• Step 2 - Deposit payment
• Cancel Reservation

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Explore HotelTime - video 21

• What is RevPar?
• Accounting report
• How to cancel the invoice?
• Arrivals & Departures
• How to edit user rights or how to delete user?

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Explore Vento - video 8

• Vento - new stock item
• Vento - stock release
• Vento - stock state report
• Vento - new recipe
• Vento outlets

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Explore Libero - video 5

• Libero - rooms and employees availabilities
• Libero - services and products, prices
• Libero - users and user rights
• Libero - editing reservation
• Libero - new reservation

Webinars 2

• Beginner Level 2021
• Advanced Level 2021

HotelTime tips & tricks 15

• Concierge module - optimalization
• Splitting invoice
• Housekeeping report - basic
• Create group reservation
• Printing module, customize your invoice template

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Vento tips & tricks 3

• Bulk edit recipes
• Foodcost and current stock price
• Recommended hardware catalog

Automation 8

• All about Concierge
• Check-in kiosk
• Online payments
• Accounting filled from the system - Automatically!
• Less filling in registration cards - ID reader

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HotelTime - Operations 15

• Inventory
• Property informations and bank account setup
• Working shifts module
• CRM - Birthday wishes email
• Outlets - book parking or small training room

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HotelTime - Reservations 23

• Reservation restrictions
• About settlement posibilities
• Check-out and take a payment - Account Settlement
• Create invoice
• Account routing

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HotelTime - Pricing 4

• Roomtype fees
• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode default settings for fixed beds

HotelTime - Reports 26

• Room night statistics
• Phone calls list
• Manual postings report
• Forecast by day
• Forecast by partners

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HotelTime - Settlement 2

• Owner change, VAT payer change
• Transfer to another reservation account

HotelTime - Users 4

• User rights - all you need to know
• Crosslogin, switch between systems easily
• HT4 – Current user
• HT - default user rights settings

Vento - stock 14

• New stock item
• Stock operational balance
• Cool feature - transform items
• Cool feature - merge products
• Income - new receipt

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ePOS - sale 16

• Table selection and order creation
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?
• How to send a spend to guest hotel account

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Vento - hardware 3

• Vento self-installation procedure
• Printers
• Terminal, ePOS station

Vento - Users 3

• Vento - default user rights settings
• Complete list of user rights in Vento
• User rights for stocks / outlets

Vento - Reporting 17

• Why do I have differences between payments and sales?
• Closure list
• List of permanent accounts and their purpose of use
• List of employee accounts and their purpose of use
• VAT report

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Vento videotutorials 10

• EOD - Vento closure
• Vento users
• ePOS basic operations - cancel order
• ePOS basic operations - send order and pay
• Outlets

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Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Libero - Reservations 6

• Gift certificates with PIN
• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement

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Libero - Operations 7

• Employee location
• How to apply gift voucher
• Extension of the validity of a gift certificate
• Retail
• Cash book

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Libero - Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Libero users
• Services and products
• Rooms availabilities
• Employees availabilities
• Edit reservation

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Libero - e-Voucher and online booking engine (OBE) 0

Libero - Users 1

• Libero - New user, employee

Confero updates 1

• 1.4.0 Confero new version

Confero - Reservations 5

• Checkin and checkout
• Create reservation
• Reservation cancellation
• Edit reservation
• Reservation and location overview