Customer support zone

News 16

• HotelTime - Online payments
• Deleted reservation overview
• Thank you, we are number one!
• Brand new Live chat - chat with us live!
• Hotel Online check-in is the future

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FAQ 4

• Follow on important updates
• Newsletter - signup form
• TeamViewer 10 - remote help
• Register on Customer support zone

Troubleshooting 18

• Check-in error - outside of arrival date
• Creating reservation - email address already exists
• How to close post master?
• Creating reservation error - RateCode is locked, reservation can't be zero
• You can't check-in the room - guest profiles or data are incompleted

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HotelTime tips & tricks 3

• Focus on Guest experiences - combine reservation requests and notes
• Customize you report
• 4 steps to optimize your HotelTime

Vento tips & tricks 3

• Bulk edit recipes
• Foodcost and current stock price
• Recommended hardware catalog

HotelTime - Reservations 22

• About settlement posibilities
• Check-out and take a payment - Account Settlement
• Create invoice
• Account routing
• Transfer and split items

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HotelTime - Operations 12

• CRM - Birthday wishes email
• Outlets - book parking or small training room
• Maintenance - rooms out of order
• Housekeeping overview
• Deposit and Gift certificates/vouchers overview

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HotelTime - Pricing 3

• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode default settings for fixed beds

HotelTime - Reports 5

• Weekly status report
• Licence plate report
• Deposit and Gift certificate ledger
• Guest history and revenue overview
• 4.3.1 Management overview

Vento - stock 14

• Stock operational balance
• Cool feature - transform items
• Cool feature - merge products
• Income - new receipt
• Stocktaking - close stock in period

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ePOS - sale 4

• Your own menu - inserting a recipe into the recipe
• ePOS - New recipe
• Sorting tools - Recipe categories
• Printing orders, sale transaction - Order types

Vento hardware 2

• Printers
• Terminal, ePOS station

Libero - Reservations 5

• Delete reservation, online cancelation
• Edit reservation
• Check-out, settlement
• Check-in service
• New reservation

Libero - Operations 3

• Daily operational report
• Apply gift voucher
• New Gift voucher

Confero updates 1

• 1.4.0 Confero new version