Customer support zone

News 31

• Webinar record - Advaced users 28.06.2021
• Webinar record - Beginner level
• 2022 4Q Webinar - what is new in HotelTime?
• HotelTime upgrade - needs your attention
• 2022 - Webinar: Pricing, bookings, OTA's

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FAQ 5

• How to book consultation?
• Register on Customer support zone
• Customer Success Program
• Follow on important updates
• TeamViewer 10 - remote help

Year End & Sequence numbers 1

• HotelTime 4, Year End & Sequence numbers

Troubleshooting - video 21

• Did you settle reservation with wrong payment?
• New open balance on settled reservation
• Can't find post master?
• How to close online sale quickly?
• Previous reservation wasn't checked-out

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All about Reservations 17

• Step 1 - Creating Single Reservation
• Step 1 - Creating Group Reservation
• Step 2 - Confirmation and Deposit payment
• Step 2 - Deposit payment
• Cancel Reservation

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Explore HotelTime - video 24

• FRAUD, Chargebacks prevention
• Explore Housekeeping report
• Printing mode - choose your invoice template
• Partial use of Deposit
• EU region - GDPR within HotelTime

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Explore Vento - video 8

• Vento - new stock item
• Vento - stock release
• Vento - stock state report
• ePOS - make an order and payment
• ePOS - cancel order

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Explore Libero - video 6

• Libero - services and products, prices
• Libero - editing reservation
• How to transfer cash in Libero?
• Libero - rooms and employees availabilities
• Libero - users and user rights

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Webinars 4

• ADYEN - online payments
• News 4Q 2022
• Advanced Level 2021
• Beginner Level 2021

HotelTime tips & tricks 15

• Splitting invoice
• Create group reservation
• Concierge module - optimalization
• Housekeeping report - basic
• Printing module, customize your invoice template

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Vento tips & tricks 3

• Bulk edit recipes
• Foodcost and current stock price
• Recommended hardware catalog

Automation 9

• ADYEN - online payments
• All about Concierge
• Check-in kiosk
• Online payments
• Accounting filled from the system - Automatically!

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HotelTime - Operations 16

• Room assignment
• Inventory
• Fiscal LV - troubleshooting
• Property informations and bank account setup
• Working shifts module

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HotelTime - Reservations 25

• How to print out the invoice?
• Day use, Accompany and Block reservations
• Reservation restrictions
• About settlement posibilities
• Check-out and take a payment - Account Settlement

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HotelTime - Pricing 4

• Roomtype fees
• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode default settings for fixed beds

HotelTime - Reports 27

• Recommended system restrictions for Trial balance
• Room night statistics
• Phone calls list
• Manual postings report
• Forecast by day

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HotelTime - Settlement 2

• Owner change, VAT payer change
• Transfer to another reservation account

HotelTime - Users 4

• User rights - all you need to know
• Crosslogin, switch between systems easily
• HT4 – Current user
• HT - default user rights settings

Vento - stock 14

• New stock item
• Stock release
• Stock operational balance
• Cool feature - transform items
• Cool feature - merge products

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ePOS - sale 16

• Login into ePOS and outlest
• Table selection and order creation
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?

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Vento - hardware 3

• Vento self-installation procedure
• Printers
• Terminal, ePOS station

Vento - Users 3

• Vento - default user rights settings
• Complete list of user rights in Vento
• User rights for stocks / outlets

Vento - Reporting 17

• History of item operations
• Why do I have differences between payments and sales?
• Closure list
• List of permanent accounts and their purpose of use
• List of employee accounts and their purpose of use

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Vento videotutorials 10

• New stock item
• New stock income
• New stock release
• Vento Stock state
• New recipe

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Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Libero - Reservations 6

• Gift certificates with PIN
• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement

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Libero - Operations 7

• Employee location
• How to apply gift voucher
• Extension of the validity of a gift certificate
• Retail
• Cash book

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Libero - Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Employees availabilities
• Rooms availabilities
• Edit reservation
• Libero users
• Services and products

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Libero - e-Voucher and online booking engine (OBE) 0

Libero - Users 1

• Libero - New user, employee

Confero updates 1

• 1.4.0 Confero new version

Confero - Reservations 5

• Checkin and checkout
• Create reservation
• Reservation cancellation
• Edit reservation
• Reservation and location overview