Customer support zone

News 33

• New Extended Support Hours for Our Thailand Office
• LKA - TAX rate change
• Webinar record - Advaced users 28.06.2021
• Webinar record - Beginner level
• 2022 4Q Webinar - what is new in HotelTime?

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FAQ 7

• ESTONIA - VAT change 1.1.2025
• ESTONIA - VAT change 1.1.2024
• How to book consultation?
• Register on Customer support zone
• Customer Success Program

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Year End & Sequence numbers 3

• HotelTime 4, Year End & Sequence numbers
• Vento POS - End of the Year
• Libero SPA - End of the Year

Troubleshooting - video 21

• Did you settle reservation with wrong payment?
• New open balance on settled reservation
• Can't find post master?
• How to close online sale quickly?
• Previous reservation wasn't checked-out

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All about Reservations 17

• Step 1 - Creating Single Reservation
• Step 1 - Creating Group Reservation
• Step 2 - Confirmation and Deposit payment
• Step 2 - Deposit payment
• Cancel Reservation

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Explore HotelTime - video 24

• FRAUD, Chargebacks prevention
• Explore Housekeeping report
• Printing mode - choose your invoice template
• Partial use of Deposit
• EU region - GDPR within HotelTime

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Explore Vento - video 8

• Vento - new stock item
• Vento - stock release
• Vento - stock state report
• ePOS - make an order and payment
• ePOS - cancel order

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Explore Libero - video 6

• Libero - services and products, prices
• Libero - editing reservation
• How to transfer cash in Libero?
• Libero - rooms and employees availabilities
• Libero - users and user rights

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Webinars 4

• ADYEN - online payments
• News 4Q 2022
• Advanced Level 2021
• Beginner Level 2021

HotelTime tips & tricks 17

• Charging Cancellation Fees in HotelTime
• Suspicious login to the system
• Splitting invoice
• Create group reservation
• Concierge module - optimalization

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Vento tips & tricks 4

• Bulk edit of stock items (VAT change, stock item category)
• Bulk edit recipes
• Foodcost and current stock price
• Recommended hardware catalog

Automation 14

• TTLock (E-Rozeta) - pin and card e-lock system
• Valnes WebLock - lock system for doors with pin locks
• Adyen payment links in HotelTime
• Routing - transfer items to post master
• Routing - transfer items to guest account

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HotelTime - Operations 17

• Out of order & Out of service rooms
• Dashboard - Housekeeping & Maintenance
• Room assignment
• Inventory
• Fiscal LV - troubleshooting

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HotelTime - Reservations 27

• Reservation search
• Create Proforma invoice from reservation
• How to print out the invoice?
• Day use, Accompany and Block reservations
• Reservation restrictions

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HotelTime - Pricing 4

• Roomtype fees
• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode default settings for fixed beds

HotelTime - Reports 35

• Housekeeping all-in-one report
• HT - VAT Output report
• Customize the report Meal plan by room
• Dashboard - Concierge
• Homepage HotelTime (=Welcome page)

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HotelTime - Settlement 2

• Owner change, VAT payer change
• Transfer to another reservation account

Settings 1

• Room Categorization in HotelTime PMS

HotelTime - Users 5

• User rights - all you need to know
• Crosslogin, switch between systems easily
• HT4 – Current user
• HT - default user rights settings
• HotelTime - two-factor authentication

Channel Manager Systems 9

• Price management in Hoteltime with CHMS connection
• Availability management in Hoteltime with CHMS connection
• Extra services sold through channelmanager D-Edge
• Error regarding edit of CHMS reservation
• Roomtype and Ratecode mapping

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Vento - stock 15

• Stocktaking - close stock in period
• Bulk edit of stock items (VAT change, stock item category)
• New stock item
• Stock release
• Stock operational balance

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ePOS - sale 18

• Cash made simple – integration with Albacon machines
• How to give a discount on a bill?
• How to get Google Pay Merchant ID for VentoQR
• Login into ePOS and outlest
• Table selection and order creation

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Vento - hardware 3

• Printers
• Vento self-installation procedure
• Terminal, ePOS station

Vento - Users 5

• Vento - two-factor authentication
• Vento - New user
• Vento - default user rights settings
• Complete list of user rights in Vento
• User rights for stocks / outlets

Vento - Reporting 19

• Vento VAT output report (TAX report)
• Dashboard - Vento
• History of item operations
• Why do I have differences between payments and sales?
• Closure list

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Vento videotutorials 10

• New stock item
• New stock income
• New stock release
• Vento Stock state
• New recipe

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Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Vento - 3in1 11

• Vento 3in1 - screen settings
• 3in1 in one place - from signup to launch
• Vento 3in1 - Adyen terminal basics (internet, refunds, totals)
• 3in1 - login and creating an order
• Vento 3in1 - Main menu

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Libero - Reservations 6

• Gift certificates with PIN
• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement

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Libero - Operations 7

• Employee location
• How to apply gift voucher
• Extension of the validity of a gift certificate
• Retail
• Cash book

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Libero - Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Employees availabilities
• Rooms availabilities
• Edit reservation
• Libero users
• Services and products

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Libero – Online Modules and Extensions 3

• Libero Concierge – Automated Guest Communication
• Libero Concierge – Custom Email Templates
• Libero - Online analytics - Customer measurability in OBE/OVE

Libero - Users 2

• Libero - New user, employee
• Libero - two-factor authentication

Confero 10

• Parent & Child rooms in Confero
• Shared room capacities in Confero
• Revenue Mapping from Confero to HotelTime
• Confero - 2FA login setup
• New daily and monthly overview in Confero

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Confero updates 1

• 1.4.0 Confero new version

Confero - Reservations 5

• Checkin and checkout
• Create reservation
• Reservation cancellation
• Edit reservation
• Reservation and location overview