Customer support zone

Guest is leaving today and is it earlier than expected departure day? You can continue with early check out. If guest is leaving tomorrow please continue w...

How to check-out the room? 1. Open Room detail from the room plan or from Front desk - Departures and click on Display.  2. Go on room detail by cl...

Front desk can check-in rooms or group reservation at once.   With the check-in should be given door keys - check out solution Lock system - door keys codi...

Do not have Lock system integrated yet? Contact your sales account to assist you. Do you have any issue on Lock system integration? Please contact customer...

You can create and design your own Confirmation letter or Visa confirmation letter. There can be multiple confirmation letters, what are you sending to cust...

Hotels have a responsibility to register guests at the check-in. Hoteltime can assist by offering a functionality Registration card print.  How to get R...

Is it your guest asking for cash to pay taxi or flowers? You can help him immediately with cash paid-out. Here are few steps to create hotel service for...

Housekeeping module allows reception users to: - add notes for housekeeping to a room detail, a note appears on housekeeping report,   - get room status d...

Did you already receive advance payment or are you creating a proforma invoice to let the customer know a deposit payment is required? If you want to cr...

Please note proforma invoice is a not a tax document. Client can obtain the proforma, even though service was not yet rendered and have a point of reference...