Customer support zone

News 33

• 2022 4Q Webinar - what is new in HotelTime
• 1Q 2023 Webinar collection - Payments Innovation
• HotelTime upgrade - needs your attention
• 2022 - Webinar: Pricing, bookings, OTA's
• UK VAT rate change effective from 1st of April 2022

Zobrazit všechny 33

FAQ 7

• ESTONIA - VAT change 1.1.2024
• Your learning starts here!
• How to order a consultation?
• Customer Success Program
• Register on Customer support zone

Zobrazit všechny 7

Confero updates 1

• 1.4.0 Confero new version

Year End & Sequence numbers 1

• HotelTime 4, Year End & Sequence numbers

Troubleshooting 21

• Did you settle reservation with wrong payment?
• Check-in room in error - Room is not inspected
• Creating new reservation in error - RateCode is locked, price cannot be zero
• Creating reservation - error Guest count exceeded
• No-show reservation - how to delete room in the past?

Zobrazit všechny 21

All about Reservations 17

• Step 1 - creating single reservation
• Step 1 - Creating Group Reservation
• Step 2 - Confirmation and Proforma invoice
• Step 2 - Deposit invoice
• Cancel Reservation

Zobrazit všechny 17

Explore HotelTime 24

• FRAUD, Chargeback prevention
• What is your occupancy?
• End of the year - how to transfer cash balance?
• How to change VAT rate?
• What is RevPar?

Zobrazit všechny 24

Explore Vento 8

• Vento - stock state report
• Vento - new stock item
• Vento - stock release
• Vento new recipe
• Vento outlets

Zobrazit všechny 8

Explore Libero 6

• Libero - services and products, prices
• How to transfer cash in Libero?
• Libero - rooms and employees availabilities
• Libero - users
• Libero - editing reservation

Zobrazit všechny 6

Reporty a vše co potřebujete vědět 0

Webinars 4

• ADYEN online payments
• News 4Q 2022
• Advanced Level 2021
• Beginner level 2021

HotelTime tips & tricks 15

• Concierge module - optimalization
• Splitting invoice
• Housekeeping report - basic
• Create group reservation
• Printing module, customize your invoice template

Zobrazit všechny 15

Vento tips & tricks 3

• Recommended hardware catalog
• Bulk edit your recipes
• Foodcost and current stock price

Automation 9

• ADYEN online payments
• All about Concierge
• Check-in kiosk
• Online payments
• Accounting filled from the system - Automatically!

Zobrazit všechny 9

Operations 16

• Inventory
• Fiscal LV - troubleshooting
• Property information and bank account setup
• Working shifts module
• Birthdays

Zobrazit všechny 16

Reservations 25

• How to print out the invoice?
• Day use, Accompany a Block rezervace
• Omezení pro založení rezervace
• About settlement possibilities
• Create invoice

Zobrazit všechny 25

Pricing 4

• Roomtype fees
• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode - default number of fixed beds

Reports 28

• Recommended system restrictions for Trial balance
• Room night statistics
• Phone calls list
• Manual postings report
• Forecast by day

Zobrazit všechny 28

Settlement 2

• Owner change, VAT payer change
• Transfer to another reservation account

Users 4

• HT - User rights all you need to know
• Crosslogin, switch between systems easily
• HT4 – Current user
• HT - default user rights settings

Vento - stock 14

• New stock item
• Stocktaking - close stock period
• Form - Stocktaking list
• Cool feature - transform items
• Cool feature - product merge

Zobrazit všechny 14

Vento - ePOS 16

• Table selection and order creation
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?
• How to send a spend to guets hotel account

Zobrazit všechny 16

Vento system hardware 3

• Printers
• Vento self-installation procedure
• Terminal - ePOS station

Users 3

• Vento - default user rights settings
• User rights for stocks / outlets
• Vento user rights

Reporting 18

• Vento VAT output report (TAX report)
• Why do I have differences between payments and sales?
• Closure list
• List of permanent accounts and their purpose of use
• List of employee accounts and their purpose of use

Zobrazit všechny 18

Vento videotutorials 10

• EOD - closure
• Vento users
• ePOS basic operations - cancel order
• ePOS basic operations - send order and pay
• Outlets

Zobrazit všechny 10

Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Libero - Reservations 6

• Gift certificates with PIN
• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement

Zobrazit všechny 6

Libero - Operations 7

• Employee location
• How to use Gift voucher?
• Extension of the validity of a gift certificate
• Retail
• Cash book

Zobrazit všechny 7

Libero - Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Libero users
• Services and products
• Rooms availabilities
• Employees availabilities
• Edit reservation

Zobrazit všechny 6

Libero - e-Voucher and online booking enginge (OBE) 0

Libero - Users 1

• Libero - New user, employee

Confero updates 1

• 1.4.0 Confero new version

Confero - Reservations 5

• Checkin and checkout
• Vytvořit rezervaci
• Smazání rezervace
• Editace rezervace
• Náhled rezervací a lokalit