Customer support zone

News 35

• New Extended Support Hours for Our Thailand Office
• LKA - TAX change
• 2022 4Q Webinar - what is new in HotelTime
• 1Q 2023 Webinar collection - Payments Innovation
• HotelTime upgrade - needs your attention

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FAQ 7

• ESTONIA - VAT change 1.1.2025
• ESTONIA - VAT change 1.1.2024
• How to order a consultation?
• Customer Success Program
• Register on Customer support zone

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Confero updates 1

• 1.4.0 Confero new version

Year End & Sequence numbers 3

• HotelTime 4, Year End & Sequence numbers
• Vento POS end of the year
• Libero SPA - End of the Year

Troubleshooting 21

• Did you settle reservation with wrong payment?
• Check-in room in error - Room is not inspected
• Creating new reservation in error - RateCode is locked, price cannot be zero
• Creating reservation - error Guest count exceeded
• No-show reservation - how to delete room in the past?

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All about Reservations 17

• Step 1 - creating single reservation
• Step 1 - Creating Group Reservation
• Step 2 - Confirmation and Proforma invoice
• Step 2 - Deposit invoice
• Cancel Reservation

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Explore HotelTime 24

• Forecast vs. Revenue center - Pick up report
• FRAUD, Chargeback prevention
• What is your occupancy?
• End of the year - how to transfer cash balance?
• How to change VAT rate?

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Explore Vento 8

• Vento - stock state report
• Vento - new stock item
• Vento - stock release
• Vento new recipe
• Vento outlets

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Explore Libero 6

• Libero - services and products, prices
• How to transfer cash in Libero?
• Libero - rooms and employees availabilities
• Libero - users
• Libero - editing reservation

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Reporty a vše co potřebujete vědět 0

Webinars 4

• ADYEN online payments
• News 4Q 2022
• Advanced Level 2021
• Beginner level 2021

HotelTime tips & tricks 17

• Charging Cancellation Fees in HotelTime
• Suspicious login to the system
• Concierge module - optimalization
• Splitting invoice
• Housekeeping report - basic

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Vento tips & tricks 4

• Bulk edit of stock items (VAT change, stock item category)
• Recommended hardware catalog
• Bulk edit your recipes
• Foodcost and current stock price

Automation 13

• Valnes WebLock - lock system for doors with pin locks
• Adyen payment links in HotelTime
• Routing - transfer items to post master
• Routing - transfer items to guest account
• ADYEN online payments

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Operations 17

• Out of order & Out of service rooms
• Dashboard - Housekeeping & Maintenance
• Inventory
• Fiscal LV - troubleshooting
• Property information and bank account setup

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Reservations 27

• Reservation search
• Create Proforma invoice from reservation
• How to print out the invoice?
• Day use, Accompany a Block rezervace
• Omezení pro založení rezervace

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Pricing 4

• Roomtype fees
• RateCodes - smart way to build your pricing
• Make it easy - clone/recalculate/edit rates
• RateCode - default number of fixed beds

Reports 34

• HT - VAT Output Report
• Dashboard - Concierge
• Homepage HotelTime (=Welcome page)
• Dashboard
• New detailed availability

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Settlement 2

• Owner change, VAT payer change
• Transfer to another reservation account

Users 6

• HT - User rights all you need to know
• Crosslogin, switch between systems easily
• HT4 – Current user
• HT - default user rights settings
• ADYEN přihlášení uživatele do Essential portálu

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Channel Manager Systems 9

• Price management in Hoteltime with CHMS connection
• Availability management in Hoteltime with CHMS connection
• Extra services sold through channelmanager D-Edge
• Error regarding edit of CHMS reservation
• Roomtype and Ratecode mapping

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Vento - stock 15

• Stocktaking - close stock period
• Bulk edit of stock items (VAT change, stock item category)
• New stock item
• Form - Stocktaking list
• Cool feature - transform items

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Vento - ePOS 17

• How to get Google Pay Merchant ID for VentoQR
• Table selection and order creation
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?

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Vento system hardware 3

• Printers
• Vento self-installation procedure
• Terminal - ePOS station

Users 5

• Vento - two-factor authentication
• Vento - New user
• Vento - default user rights settings
• User rights for stocks / outlets
• Vento user rights

Reporting 19

• Vento VAT output report (TAX report)
• Dashboard - Vento
• Why do I have differences between payments and sales?
• Closure list
• List of permanent accounts and their purpose of use

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Vento videotutorials 10

• EOD - closure
• Vento users
• ePOS basic operations - cancel order
• ePOS basic operations - send order and pay
• Outlets

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Banqueting modul 3

• Release of events, breakfast
• Banquet / breakfast templates
• Introduction of Banquet/Breakfast modul

Vento - 3in1 11

• Vento 3in1 - screen settings
• 3in1 in one place - from signup to launch
• Vento 3in1 in one place - from signup to launch
• 3in1 - login and creating an order
• Vento 3in1 - Main menu

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Libero - Reservations 6

• Gift certificates with PIN
• Edit reservation
• New reservation
• Delete reservation, online cancelation
• Check-out, settlement

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Libero - Operations 7

• Employee location
• How to use Gift voucher?
• Extension of the validity of a gift certificate
• Retail
• Cash book

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Libero - Settings 5

• Change of opening hours
• Availability settings
• Services and products
• Rooms availabilities
• Employee availability

Libero videotutorials 6

• Libero users
• Services and products
• Rooms availabilities
• Employees availabilities
• Edit reservation

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Libero – Online Modules and Extensions 3

• Libero Concierge – Automated Guest Communication
• Libero Concierge – Custom Email Templates
• Libero - Online analytics - Customer measurability in OBE/OVE

Libero - Users 2

• Libero - New user, employee
• Libero - two-factor authentication

Confero 10

• Parent & Child rooms in Confero
• Shared room capacities in Confero
• Revenue Mapping from Confero to HotelTime
• Confero - 2FA login setup
• New daily and monthly overview in Confero

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Confero updates 1

• 1.4.0 Confero new version

Confero - Reservations 5

• Checkin and checkout
• Create reservation
• Reservation cancellation
• Edit reservation
• Reservation and location overview