Customer support zone

Among standard reservations there are a few more types of reservations that you can create in HotelTime.  Day use is a type of a reservation with depart...

In this article, we will look at how to set some restrictions when creating a reservation and  for example reduce mistakes of employees. One part of the...

What does the Settlement window consist of? Settlement Header - Contains basic information about the account and reservation. Unsettled account it...

How to create bill or invoice? Is it Pre-Payment /advance payment before day of the departure? Please continue here to Create deposit invoice.  Do you ...

We recommend you to create invoice on the day of departure or after departure day. If there are any pre-payments, please insert deposit invoice in reservati...

Do you need to route the full reservation account to a specific Post master? Please use function Automatic settlement. How to set up Automatic settlemen...

Guests want to pay first night separately? Guests want to pay half and half?  Do you want to transfer items to guests / to reservation account? Or do you n...

Guest is leaving today and is it earlier than expected departure day? You can continue with early check out. If guest is leaving tomorrow please continue w...

Do you want discount /correct items on reservation to be settled?  ! Please note, all items corrections and discounts are affecting system reports (RevP...

How to check-out the room? 1. Open Room detail from the room plan or from Front desk - Departures and click on Display.  2. Go on room detail by cl...